Effective date: 15 December 2025
These Terms & Conditions (“Terms”) set out the basis on which we provide cleaning services and how you may use our website.

1) About us

Trading name: Clean It All UK (“we”, “us”, “our”)
Website:  https://cleanitalluk.co.uk (the “Website”)
Email: info@cleanitalluk.co.uk
Phone: 01803 844 564
Business address: Alston Lane, Churston Ferrers,  Brixham, TQ5 0HT

2) Services covered by these Terms

These Terms apply to any cleaning services we provide, including (where offered): regular domestic cleaning, one-off/deep cleaning, end of tenancy cleaning, and commercial cleaning.

If you are booking as a business, additional or alternative terms may apply (for example, purchase order requirements, site rules, or SLAs). If those terms conflict with these Terms, the agreed business terms take priority.

3) Quotes, pricing and what’s included

• Any quote is based on the information you provide (property size, condition, access, required tasks, time, frequency).

• Quotes can be fixed-price or time-based. We’ll confirm which applies before the booking is accepted.

• If the property condition differs materially from what was described (e.g., heavy build-up, excessive clutter, pet hair, mould, hoarding, significant limescale/grease), we may:

  • adjust the price, and/or

  • adjust the scope, and/or

  • require extra time, and/or

  • decline to proceed (see clause 9 and 12).

• Unless agreed in writing, our cleaning service does not include: hazardous waste removal, pest infestation treatment, exterior window cleaning above ground level, deep mould remediation, biohazard/trauma cleaning, carpet/upholstery extraction, lifting/moving heavy furniture/appliances, or specialist restoration.

4) Booking and acceptance

• A booking is confirmed when we accept it in writing (text/email/booking confirmation).

• You must provide accurate contact details and the service address.

• We may require a deposit for certain bookings (e.g., end of tenancy or large one-off cleans). If required, we’ll tell you before confirmation.

5) Payments

• Payment terms will be stated at booking (e.g., due on completion, due in advance, or scheduled payments for recurring services).

• Accepted payment methods: [bank transfer/card/cash/etc.]

• Late payments may result in future bookings being paused or cancelled, and reasonable recovery costs may be added where permitted.

6) Cancellations and rescheduling

For one-off bookings (including deep/end of tenancy):

• Cancellations or reschedules with less than 48 hours’ notice may be charged a fee up to 50% of the booking value (or loss of deposit), to cover reserved time and staffing.

For regular/recurring cleans:

• You may cancel or reschedule an individual visit with at least 48 hours’ notice.

• If we attend and cannot gain access, it may be treated as a late cancellation and charged (see clause 9).

We will always act reasonably and consider genuine emergencies, but we do need notice to manage staff schedules.

7) Your responsibilities (customer obligations)

To allow us to complete the service safely and to a good standard, you agree to:

• Provide safe access to the property, including parking/permits where needed.

• Ensure there is electricity, lighting and hot water where required.

• Keep the home in a condition that is safe to work in (see clause 12).

• Secure or inform us about fragile/valuable items and any areas we should not enter.

• Inform us of any known issues (leaks, faulty electrics, loose fixtures, alarms, CCTV, aggressive pets, infestations, hazardous materials).

• Provide access instructions for entry, keys, codes, and alarm details (if applicable).

8) Cleaning products and equipment

• We may use our own products/equipment and/or yours, depending on what’s agreed.

• If you require specific products (e.g., non-toxic, allergy-safe), you must tell us before the booking.

• We are not responsible for poor results caused by unsuitable products supplied by you, pre-existing surface damage, or incorrect surface care instructions.

9) Access, keys and failed entry

• If we cannot access the property at the agreed time (no answer, incorrect code, key not working, alarm not disabled), we may wait up to 15 minutes (unless agreed otherwise).

• If we still cannot gain access, the visit may be charged as a late cancellation.

• If we hold a key, we will take reasonable care of it. We are not liable for loss or damage caused by third parties outside our control. You should tell us immediately if locks are changed.

10) Standards, satisfaction and re-clean policy

We take pride in our work and aim to deliver a consistent professional standard.

If you are unhappy:

• You must notify us within 24 hours of the clean (with photos where possible).

• We will review and, where appropriate, offer a reasonable remedy which may include a free re-clean of the affected area (at our discretion), provided the issue relates to our service and we are given access.

We do not offer refunds or re-cleans where:

• the issue is due to pre-existing damage/wear (e.g., stained grout, scratched glass, worn finishes),

• the area was not accessible at the time,

• the property has been used/altered after the clean, or

• the issue is due to inaccurate information provided before the booking.

11) Damage, breakages and reporting

• Accidents are rare but can happen. Any damage must be reported to us as soon as reasonably possible and within 24 hours of the service (with photos).

• Our liability is limited to making good, repairing, or replacing the damaged item (our choice), taking into account fair wear and tear and depreciation.

• We are not responsible for damage to items that are fragile/unstable, poorly installed, already cracked/loose, or not fit for normal handling/cleaning (e.g., loose tiles, delicate ornaments not stored safely, faulty fixtures).

12) Health & safety and right to refuse service

We may refuse or stop work if, in our reasonable opinion, conditions are unsafe or inappropriate, including (but not limited to):

• aggressive animals, violence or harassment,

• biohazards, needles, bodily fluids, uncontrolled mould,

• severe clutter/hoarding that prevents safe movement,

• unsafe electrics/gas, structural hazards, or

• illegal substances or activities.

If we have to leave due to unsafe conditions, the visit may be charged in full or in part (depending on the stage of completion).

13) Liability (important)

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

Subject to the above:

• We are not liable for indirect or consequential losses (e.g., loss of profit, loss of business, missed rentals, reputational loss).

• Our total liability for any claim relating to a booking is limited to the amount you paid for that booking, except where the law requires otherwise.

14) Photos and marketing

We may request permission to take before/after photos for quality control and training. We will not publish identifiable photos (showing personal items, addresses, people) without your explicit consent.

15) Data protection and privacy

We will handle personal data in accordance with our Privacy Policy. We use your information to manage bookings, provide services, take payment, and communicate with you.

16) Website use

When using the Website, you agree not to:

• misuse it, introduce malware, attempt unauthorised access, scrape content, or disrupt service,

• use content without permission.

We may update or remove content at any time and do not guarantee the Website will be uninterrupted or error-free.

17) Subcontractors and staffing

We may use trained staff or subcontractors to deliver the service. We remain responsible for the service provided under these Terms.

18) Changes to these Terms

We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking.

19) Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

20) Contact

If you have questions or complaints, contact:
Email: info@cleanitalluk.co.uk
Phone: 01803 844 564