Effective date: 15 December 2025
This Privacy Policy explains how Clean It All UK (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website or book our services.

Websites: https://cleanitalluk.co.uk (the “Website”)

1) Who we are (Data Controller)

Trading name: Clean It All UK
Email: info@cleanitalluk.co.uk
Phone: 01803 844 564
Business address: Alston Lane, Churston Ferrers, Brixham, TQ5 0HT

We are the data controller for personal data collected via the Website and in relation to our cleaning services.

2) The personal data we collect

We may collect and process:

A. Data you provide

• Name, address (service address), email, phone number

• Booking details (dates/times, service type, notes/instructions)

• Communications (messages, emails, call notes)

• Payment status and invoices/receipts (note: we do not store full card details if you pay via a payment provider)

B. Data we collect automatically

• Device and browser data, IP address (may be processed by hosting/security tools)

• Website usage data (pages visited, time on site, referrals), via cookies/analytics (if enabled)

C. Special category data
We do not intentionally collect special category data (e.g., health). Please avoid sharing it unless necessary. If you do share it (e.g., allergy/sensitivity notes), we will only use it to deliver the service safely.

3) How we use your data

We use personal data to:

• provide quotes and manage bookings

• deliver cleaning services and handle access instructions

• communicate with you about appointments, changes, issues, and customer support

• take payment, issue invoices/receipts, and keep accounting records

• improve our services and Website

• prevent fraud and keep our Website secure

• meet legal and regulatory obligations

4) Our lawful bases for processing (UK GDPR)

We process personal data under these lawful bases:

• Contract: to provide quotes, manage bookings, and deliver services you request

• Legitimate interests: customer service, service improvement, fraud prevention, network security, business administration

• Legal obligation: tax, accounting, and regulatory requirements

• Consent: for optional marketing communications and non-essential cookies (where required)

5) Marketing

We may send marketing messages (e.g., offers, reminders) only where permitted by law—for example:

• with your consent, or

• under soft opt-in (if you’ve previously used our services and we market similar services, and you’re given a clear opt-out).

You can opt out at any time by contacting us or using the unsubscribe link (if applicable).

6) Who we share your data with

We may share personal data with trusted third parties only where necessary, such as:

• Payment providers (for processing payments)

• Accounting/invoicing software and professional advisers (accountants)

• Booking/CRM tools (to manage appointments and customer communications)

• Hosting, security and IT providers (to operate the Website and protect it)

• Staff/subcontractors who need relevant details to provide the service (e.g., address, access notes)

We do not sell your personal data.

7) International data transfers

Some suppliers may store/process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK adequacy regulations or approved contractual protections).

8) How long we keep your data (retention)

We keep personal data only as long as necessary:

• Booking and customer records: typically up to 6 years (for tax/accounting and to manage disputes), unless a longer period is required

• Marketing records: until you unsubscribe/withdraw consent

• Website logs/security data: for a limited period as required for security and troubleshooting

9) Your rights (UK GDPR)

You have rights including:

• Access (request a copy of your data)

• Rectification (correct inaccurate data)

• Erasure (request deletion in certain cases)

• Restriction (limit processing in certain cases)

• Objection (to processing based on legitimate interests/direct marketing)

• Data portability (in certain cases)

• Withdraw consent (where we rely on consent)

To exercise your rights, contact us using the details in section 1.

10) Complaints

If you’re unhappy with how we handle your data, please contact us first so we can help.
You also have the right to complain to the Information Commissioner’s Office (ICO) (UK data protection authority).

11) Cookies

Cookies are small files stored on your device.

We may use:

• Strictly necessary cookies (for Website functionality and security)

• Analytics cookies (to understand how the Website is used)

• Marketing cookies (only if you run ads/tracking and where permitted)

Where required, we will ask for your consent for non-essential cookies. You can also control cookies via your browser settings.

If you use a cookie banner/consent tool, your cookie list and settings should match what’s actually running on your site.

12) Security

We take appropriate technical and organisational measures to protect your personal data. However, no online transmission is completely secure. Please keep access/entry codes and sensitive details to a minimum and only share them when needed for the booking.

13) Children’s data

Our services and Website are not intended for children, and we do not knowingly collect data from children.

14) Links to other websites

Our Website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies.

15) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Website with the updated effective date.

16) Contact us

For privacy queries or requests, contact:
Email: info@cleanitalluk.co.uk
Phone: 01803 844 564
Address: Alston Lane, Churston Ferrers, Brixham, TQ5 0HT